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How can we help you?

Bookings & Trips

Managing reservations, changes, and check-ins.

Payments & Refunds

Understand pricing, fees, and refund timelines.

Account & Profile

Login issues, password reset, and settings.

Safety & Trust

Verified partners, SOS, and community guidelines.

For Partners

Listing properties, 85/15 payouts, and dashboard help.

Frequently Asked Questions

How do I cancel my booking?

Go to 'My Trips', select the booking, and click 'Cancel'. Refunds are processed based on the policy chosen by the host.

When will I get my refund?

Refunds are initiated immediately but may take 5-7 business days to reflect in your bank account.

How does the Partner Payout work?

Shubhyatra takes a flat 15% platform fee. Partners keep 85% of every booking. Payouts are processed weekly.